Policies
Made-to-order means we can't restock a returned piece — so instead of a generous-sounding policy we can't honour, here's a fair one we can.
If your piece arrives damaged, has a defect, or isn't what you ordered, we'll make it right — a free replacement, or a full refund if you'd prefer. To claim:
You don't need to ship the damaged piece back unless we ask — usually the photos are enough.
Because every piece is made to order just for you, we're unable to accept returns or exchanges for change of mind. If you're unsure about a size, colour, or how a piece might sit in your space, ask us before ordering — we'd genuinely rather help you choose right than sell you the wrong thing.
You can cancel for a full refund within 24 hours of ordering, or any time before we've started making your piece — whichever comes first. Once making has begun, we can no longer cancel the order.
Approved refunds are issued to your original payment method within 5–7 business days of approval. If it hasn't appeared after that, check with your bank first, then write to us and we'll trace it.
Last updated: July 2026